Refund Policy
The short version: if ComplyRadar isn't right for you, email us within 14 days of your first payment and we'll refund it in full. No forms, no hoops.
14-day money-back guarantee
If you are not satisfied with your first subscription purchase, contact us at hello@complyradar.net within 14 days of the initial payment and we will issue a full refund of that payment. This applies to every plan (Starter, Growth, Pro, and Accountant).
Renewal payments
Renewal charges are generally not refundable, because you can cancel at any time before a renewal takes effect. If you believe a renewal was charged in error (for example, you cancelled before the renewal date or were charged twice), contact us within 14 days of the charge and we will review it promptly and fairly — billing errors are always refunded.
How to cancel
You can cancel your subscription at any time via the customer portal link included in every receipt email, or by emailing hello@complyradar.net. Cancellation stops future charges; you keep access until the end of the period you have already paid for.
How refunds are processed
Order processing and billing for ComplyRadar are handled by our authorized third-party payment provider, whose name appears on your invoice and card statement. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.
Questions
Email hello@complyradar.net — we reply within one business day.